At KnifeMaster Store, we combine the precision of professional culinary craftsmanship with seamless delivery and returns processes. Our policies are designed with the needs of serious culinary professionals in mind, ensuring your tools arrive with the same care we put into selecting them.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your professional needs:

  • Standard Shipping (£12.95): Via DHL or FedEx – 10-15 business days after dispatch
  • Free Shipping: Via EMS for orders over £50 – 15-25 business days after dispatch
Note for International Customers: Delivery times may vary for international shipments. Some remote locations and parts of Asia may require special shipping arrangements.

International Shipping

We ship globally (excluding certain remote areas and parts of Asia). Customers are responsible for any customs duties, taxes, or import fees that may apply.

Returns & Exchanges

Our 15-day return policy ensures you can shop with confidence, knowing your professional standards will be met.

Eligibility for Returns

To be eligible for a return:

  • Item must be unused, unsharpened, and in original packaging
  • Return request must be initiated within 15 days of delivery
  • Original certificates of authenticity and documentation must be included

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Baker lames (blade hygiene concerns)
  • Ceramic sharpening steels (considered personal sharpening tools)
  • Any item showing signs of use or removed from original packaging

Step-by-Step Return Process

1. Initiate Your Return Request

Email our professional support team at [email protected] within 15 days of delivery with:

  • Your order number
  • Item(s) for return
  • Reason for return
  • Refund or exchange preference

2. Wait for Authorization

Our team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions. Returns without an RMA cannot be processed.

3. Package Your Return

Securely repackage items using original packaging when possible. Include all original documentation and protective sleeves.

4. Ship Your Return

Send your return to:

KnifeMaster Store Returns
46 Oxford St
Manchester, GB M8T 1MF

Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable service.

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds processed within 5 business days of receipt
  • Method: Issued to original payment method (Visa, MasterCard, JCB, or PayPal)
  • Note: Original shipping fees are non-refundable

Exchange Process

For exchanges:

  • Replacement shipped after we receive your return
  • Customer responsible for any price difference
  • Additional shipping charges may apply for international exchanges

Damaged or Incorrect Items

If you receive damaged or incorrect items:

  1. Contact us immediately at [email protected]
  2. Provide photos of the issue
  3. We’ll arrange replacement shipping at no cost to you
Professional Note: Our returns policy reflects the hygiene standards expected in professional culinary environments. We appreciate your understanding that certain tools cannot be returned once their packaging is compromised.

Contact Us

For questions about shipping or returns, contact our professional support team:

Email: [email protected]

KnifeMaster Store – Where precision delivery meets professional culinary standards