Last updated: [Insert Date]

1. Introduction

Welcome to KnifeMaster Store (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website knifemasterpro.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

KnifeMaster Store specialises in professional-grade culinary tools for serious chefs and culinary professionals. Our products reflect the highest standards of craftsmanship and precision.

2. User Obligations and Responsibilities

2.1 Account Registration

While not required for browsing, account registration is needed for purchases. You must:

  • Provide accurate and complete registration information
  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorised account use

2.2 Age Restrictions

You confirm that you are at least 18 years old or of legal age in your jurisdiction to purchase knives and professional culinary tools.

2.3 Prohibited Conduct

You agree not to:

  • Use our products for any unlawful purpose
  • Resell our products without authorisation
  • Misrepresent your professional credentials if purchasing pro-grade items
  • Reverse engineer or copy our product designs

3. Products and Services

3.1 Product Descriptions

We take care to accurately describe our professional culinary tools, including:

  • Knife blocks and sets (Arcos, ceramic, BBQ)
  • Butcher tools (knives, saws, slicers, cases)
  • Baking equipment (lames, frames, mats, moulds)
  • Specialty tools for cheesemongers and pastry chefs

However, slight variations in colour or finish may occur due to monitor settings or natural materials.

3.2 Professional-Grade Quality

All products meet our exacting standards for professional culinary use. Certain items require proper maintenance:

  • Ceramic knives should only be sharpened with appropriate ceramic sharpening steels
  • Butcher tools should be cleaned and stored properly after each use
  • Baking mats must be used within specified temperature ranges

3.3 Availability

We serve customers worldwide except certain remote areas and parts of Asia. Some items may have limited availability due to their artisanal nature.

4. Orders and Payments

4.1 Order Process

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive:

  • Order confirmation via email
  • Shipping notification with tracking when dispatched

4.2 Pricing

All prices are in GBP (£). We reserve the right to adjust prices but will honour the price at time of order confirmation.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed securely at checkout.

4.4 Shipping

Options:

  • Standard Shipping (£12.95): DHL/FedEx – 10-15 business days after dispatch
  • Free Shipping: EMS for orders over £50 – 15-25 business days after dispatch

International customers are responsible for any customs duties, taxes, or import fees.

5. Returns and Refunds

5.1 Return Policy

We offer a 15-day return policy from delivery date. To qualify:

  • Item must be unused, unsharpened, in original packaging
  • Original certificates/documentation included
  • Return request initiated within 15 days

5.2 Non-Returnable Items

For hygiene/safety reasons, we cannot accept returns on:

  • Baker lames (blade hygiene)
  • Ceramic sharpening steels (personal tools)
  • Any item showing use or removed from packaging

5.3 Return Process

  1. Email [email protected] with order details
  2. Await Return Merchandise Authorization (RMA)
  3. Repackage securely with original materials
  4. Ship to: KnifeMaster Store Returns, 46 Oxford St, Manchester, GB M8T 1MF

Customer pays return shipping unless error is ours.

5.4 Refunds

Processed within 5 business days of receipt. Original shipping fees are non-refundable.

6. Intellectual Property

All content on knifemasterpro.com, including:

  • Product designs
  • Branding
  • Photography
  • Descriptive text

is owned by KnifeMaster Store or its licensors and protected by intellectual property laws. Unauthorised use is prohibited.

7. Liability Limitations

7.1 Product Use

Our professional tools require proper handling. We’re not liable for:

  • Improper use of sharp tools
  • Failure to follow care/maintenance instructions
  • Accidents from misuse

7.2 Website Operation

We strive for continuous availability but aren’t liable for temporary outages or technical issues beyond our control.

7.3 Maximum Liability

Our total liability for any claim related to your purchase is limited to the purchase price of the relevant product(s).

8. General Provisions

8.1 Governing Law

These terms are governed by English law. Disputes will be resolved in English courts.

8.2 Changes to Terms

We may update these terms. Continued use after changes constitutes acceptance.

8.3 Contact

For questions:

Email: [email protected]
Address: 46 Oxford St, Manchester, GB M8T 1MF

KnifeMaster Store – Where precision tools meet professional culinary standards